Shipping Policy – Private Star

Thank you for shopping with Private Star. Please review our shipping policy below before placing your order.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). During new drops, restocks, or high-volume periods, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times after processing:

• 
  U.S. Standard Shipping: 3–7 business days
  
• 
  U.S. Priority Shipping: 2–4 business days
  

Shipping times may vary depending on location, carrier delays, weather conditions, or holidays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions during select drops or special events.

Tracking Orders

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Incorrect Addresses

Customers are responsible for entering the correct shipping address.

Private Star is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at [your email here] before the order ships.

Lost or Stolen Packages

Private Star is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package is marked delivered but cannot be located, please contact the shipping carrier directly.

RETURNS & EXCHANGES

At Private Star, every drop is produced in limited quantities. Because of this, all sales are considered final once an order has been processed. Please review your order carefully before checkout.

We only accept returns or exchanges under the following conditions:

• 
  You received the wrong item
  
• 
  Your item arrived damaged
  
• 
  Your order has a manufacturing defect
  

If your order qualifies, you must contact us within 5 days of delivery with:

• 
  Your order number
  
• 
  Clear photos of the item and issue
  
• 
  Your full name
  

Requests sent after 5 days may not be accepted.

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What Is a Pre-Order?

A pre-order item is made specifically for you after purchase. This allows us to control quality, reduce waste, and offer limited pieces.

All pre-order items will be clearly labeled in the product description.

Production & Processing Time

Pre-order items typically require 2–4 weeks for production before shipping.

Production times may vary depending on demand, materials, and manufacturer timelines. If delays occur, customers will be notified via email.

Shipping Timeline

Once production is complete, your order will ship and you will receive a tracking number via email.

Shipping time begins after the production period, not at the time of purchase.

Payment

Full payment is required at checkout to secure your pre-order item.

We do not begin production without confirmed payment.

Cancellations

Because pre-order items are made specifically for you, all pre-order sales are final.

Orders cannot be canceled once production has begun.

Size Changes

Please double-check your size before ordering. Once production starts, we cannot make changes to sizing.

If you need help choosing a size, contact us before placing your order.

Combining Pre-Order & In-Stock Items

If you purchase a pre-order item with an in-stock item in the same order, your entire order will ship together once the pre-order item is ready.

If you would like items shipped separately, please place separate orders.